Teleperformance

Content Moderator Social Media (CMSM)

Qualification :

• – Minimum D3 any Major
• – Maximum 30 years old
• – Willing to work in Shifting Schedule including weekend and Public Holiday
• – Able to speak in English (passive or active)
• – Familiar with social media
• – Don’t have trauma and phobias
• – Communicative
• – Fresh Graduate are welcome

Job Description :

• – Become and remain knowledgeable and passionate about leading social media products and community standards.
• – Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
• – Enforce social media terms of use by carefully monitoring reports of abuse on the platform(s).
• – Review the reported content within agreed turnaround times and standards of quality.
• – Identify and escalate issues to immediate superior in accordance
• – Documenting social media to standard operating procedure

Customer Service Representative (English) (CSRE)

Qualification :

• – Minimum D3 any Major
• – Maximum 30 years old
• – Experience Minimum 1 year in Call Center (Inbound, Outbound and Handle Media Social)
• – Fresh Graduate are Welcome
• – Able to speak in English (Active)
• – Communicative
• – Willing to work in Shifting Schedule including weekend and Public Holiday

Job Description :

• – Answering an Incoming Calls and Respond to Email
• – Handle Customer Inquiries by Email and Social Media
• – Provide Customers about Product and Service Information
• – Identify and Escalate Priority Issues
• – Documenting All Call Information According to Standard Operating Procedures
• – Complete All Call Logs
• – Updating customers profile into computer
• – Conduct customer surveys to ascertain level of customer service

Customer Service Representative (Bahasa) (CSRB)

Qualification :

• – Minimum D3 any Major
• – Maximum 30 years old
• – Experience Minimum 1 year in Call Center (Inbound, Outbound and Handle Media Social)
• – Fresh Graduate are Welcome
• – Communicative
• – Willing to work in Shifting Schedule including weekend and Public Holiday

Job Description :

• – Answering an Incoming Calls and Respond to Email
• – Handle Customer Inquiries by Email and Social Media
• – Provide Customers about Product and Service Information
• – Identify and Escalate Priority Issues
• – Documenting All Call Information According to Standard Operating Procedures
• – Complete All Call Logs
• – Updating customers profile into computer
• – Conduct customer surveys to ascertain level of customer service

Telesales (TS)

Qualification :

• – Semua Jurusan
• – Usia Maksimal 30 Tahun
• – Pengalaman Minimal 1 Tahun dibidang Telemarketing, Telesales, Marketing, Sales
• – Bisa Bahasa Inggris (pasif)
• – Bisa Mengoperasikan Komputer
• – Memiliki Skill Komunikasi : Komunikatif, Persuasif, Negosiasi, Responsif, Smilling Voice
• – Memiliki Jiwa Money Oriented
• – Siap Target danTekanan
• – Siap pulang Malam

Job Description :

• – Melakukan Pendekatan Yang Positif Terhadap Customer Melalui Telepon
• – Melakukan Negosiasi Terhadap Customer Melalui Telepon
• – Melakukan Penawaran Kepada Customer Melalui Telepon
• – Melakukan Penjualan Kepada Customer Melalui Telepon

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